Terms of Business

Useful Links

1. The following links may assist you: 

 

Authorisation & Regulation:

2. New Walk Chambers (hereinafter NWC) is authorised and regulated by the Bar Standards Board.

 

Contact:

3. NWC's contact details are:

New Walk Chambers 

P.O.Box 11024 

Leicester 

LE1 8FH

Telephone: +44(0)116 255 9144 

email: clerks@newwalkchambers.co.uk

 

Documents:

4. Any documents sent to NWC should be sent to the email or postal addresses above. 

5. Please do not send original documents to NWC. If originals are required at Court or for some other meeting then please either ask your firm's representative or the client to bring them when they attend. 

6. NWC cannot accept any responsibility for any originals that are lost whilst being conveyed to, or by NWC or whilst in our care. 

7. NWC does not accept receipt of documents by DX. 

 

Standard Terms:

8. Unless otherwise expressed in writing, members of NWC's will offer their services and will accept instructions on the Standard Contractual Terms for the Supply of Legal Services by Barristers to Authorised Persons, the most recent version of which can be accessed here.

 

Fees:

9. Whilst NWC will usually quote fees to our instructing solicitors/other authorised persons, by email or over the phone, such quotations should not be considered final/agreed until Counsel has viewed the full set of documents relating to a case. 

10. Our fees are usually either charged as a fixed fee or at an hourly rate (and you will be notified of which when the fee is quoted). 

11. Factors that may determine the level of a fee include: 

  • The level of preparation that is required;
  • If a novel, or unusual area of law needs researching or arguing; 
  • The monetary value involved in the case;
  • Whether significant travel would be required; 
  • Whether it would be necessary for the Barrister to stay away from home overnight;
  • The seniority of the Barrister required;
  • The type of work required such as paperwork or court attendance and whether the matter is in one of the higher courts;
  • The duration of any listed hearing.

 

12. Fees may also increase should a hearing not conclude within the listed time and further a hearing day(s) is required. 

13. Fees for public access work undertaken by NWC can be found here.  

14. All fees quoted are exclusive of VAT (meaning that this will be charged in addition to the quoted fee) unless otherwise stated. 

15. NWC will provide you with a quote as soon as possible. NWC always aim to set out quotes clearly, but if you receive your quote and there is something you do not understand, please contact us. 

 

Timescales 

16. Timescales for a case may vary on factors such as barristers' availability, the type and complexity of the case, the other side's approach and court waiting times. 

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Complaints:

17. NWC aims to provide the very highest levels of service. 

18. However, should you feel that this has not been delivered on any occasion, NWC's complaints procedure can be found here.

19. If, at any stage, you are not satisfied with NWC's handling of any complaint or if you would rather not use NWC's complaints procedure, you may be able to make a complaint to the following regulatory bodies:

a. The Bar Standards Board. Please note the time limit for informing the BSB of any complaint is 6 months from the event complained of, or 3 months after you have been told of the result of your complaint by NWC. The Bar Standards Board may also be contacted at the following address: 

Complaints Department, Bar Standards Board, 289-293 High Holborn, London, WC1V 7HZ.

Tel: 0207 611 1444

Fax: 0207 831 9217

E-mail: complaints@barstandardsboard.org.uk

b. or to the Legal Ombudsman here. Please note that the Legal Ombudsman has a one year time limit from the date of the act or omission about which you are complaining or one year from when you reasonably should have known there was grounds for complaint. The Legal Ombudsman might also refuse to consider your complaint if raised with them later than six months after any final response from NWC. The Legal Ombudsman may also be contacted at the following address: 

Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ. 

Tel: 0121 245 3071

E-mail: enquiries@legalombudsman.org.uk

20. Whilst you may complain to these bodies, in the first instance, they might require you to use NWC's complaints procedure.